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[Remote] 100 Percent Remote Customer Service Agent

Remote · Sri Lanka Full-time

Note: The job is a remote job and is open to candidates in USA. AO Globe Life is seeking motivated professionals to join our mission-driven, fully remote team. The role involves conducting virtual consultations, guiding clients through benefit options, and maintaining high-quality client service.

Responsibilities

  • Conduct virtual consultations with clients via Zoom
  • Guide individuals and families through personalized supplemental benefit options
  • Support clients throughout the enrollment process with professionalism and clarity
  • Maintain accurate and organized digital documentation
  • Deliver responsive follow-up and high-quality client service
  • Participate in weekly training sessions and mentorship programs
  • Build long-term client relationships rooted in trust and service

Skills

  • Strong communication and interpersonal skills
  • Organized, self-motivated, and comfortable working independently
  • Confident in virtual meetings and familiar with digital tools
  • Motivated by purpose-driven work and helping others
  • Authorized to work in the United States
  • Reliable internet connection and Windows-based laptop or PC with webcam
  • Customer service or client-facing experience preferred, not required

Benefits

  • 100% remote work environment
  • Flexible scheduling
  • Inbound client interest — no cold outreach
  • Weekly performance-based pay
  • Renewal-based income growth opportunities
  • Full training and licensing support
  • Monthly and quarterly performance bonuses
  • Equity opportunity for qualifying team members
  • Clear advancement pathways into leadership roles
  • Collaborative, mission-focused team culture

Company Overview

  • AO serves working families across America and Canada and we are the largest distribution system of Globe Life, American Income Division. It was founded in 1951, and is headquartered in Redmond, Washington, USA, with a workforce of 1001-5000 employees. Its website is http://www.altig.com.
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