About the position This position is primarily remote, the candidate can reside in the counties of Niagara, Erie, Cattaraugus, Chautauqua and surrounding areas. The Regional Supervisor manages the Property Adjusters with direct guidance from Field Business Unit Manager. They provide daily supervision, guidance and support to the adjusters in their interactions with each other, insured's and the agents. They also handle and settle claims while managing the claim process with the adjusters and have the ability to help move the Property/ Commercial Claims Department forward.

Responsibilities

• Manage employee time off requests.
• Complete employee evaluations, progress reports and personal improvement plans.
• Develop, monitor and support the completion of employee goals.
• Conduct employee quality assurance and production review utilizing KPIs as determined by management.
• Conduct regular team meetings.
• Support and implement core values through employee recognition and engagement.
• Provide technical guidance, education, and coverage interpretation on both commercial and personal line claims to examiners and adjusters, while applying a thorough understanding of the company processes, products and corporate goals/initiatives.
• Manage concerns/complaints and independently develop and execute a plan to remedy the situation for a better customer experience.
• Work with other divisions within the company as needed, to discuss emerging issues, improve processes and new products.
• Manage special projects as given by management.
• Other duties as assigned.
• Travel as required.

Requirements

• High School Diploma
• 2 years business experience and 2 years property claims experience OR 5 years insurance industry experience.
• Supervisors and managers are required to have completed NYCM’s internal leadership development programs, including Employee Enrichment Journey (EEJ1) and Employee Enrichment Journey (EEJ2).
• External hires must complete required leadership programs, Employee Enrichment Journey (EEJ1) and Employee Enrichment Journey (EEJ2), within a timeframe established by the organization.
• NYS General Adjusters license.
• Valid NYS Driver’s License with acceptable record.
• Thorough understanding of personal and commercial line policies.
• Strong understanding of applicable insurance regulations.
• Proficient in claim procedures and workflow processes.
• Knowledge of computer programs and software.
• Creative thinking to develop, implement and execute business plans.
• Excellent communication skills.
• Mathematical skills.
• Professionalism.
• Excellent interpersonal skills.
• Good organization skills.
• Multitasking capability.

Benefits

• Company vehicle and all equipment (laptop, phone, Printer etc.) is provided.