About the position This is a permanent work from home position within the state of Arizona, or onsite in Massachusetts. As a Customer Service Representative – Refill Pharmacy Technician at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness.

Responsibilities

• Work with both patients and physicians to coordinate fertility plans and medications.
• Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.
• Accurately obtain and enter patient information, including shipping, insurance, and payment information.
• Escalate complex claims to the Sr. Billing & Reimbursement Specialists for appropriate action.

Requirements

• If residing in AZ – a valid CPhT license
• If residing in MA – a valid MA Tech license
• Excellent customer service, organization, and time management skills
• High School Diploma or GED required
• PC skills including knowledge of Microsoft Office Suite and Internet
• Must reside within the state of Arizona or within driving distance of Newburyport, Massachusetts
• If working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice-to-haves

• Preferred CPhT

Benefits

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday, PTO, and OT pay
• 401K with company match
• Tuition reimbursement
• Fun, friendly, and unique culture
• 401(k)
• company paid life insurance
• a minimum of 18 days of paid time off per year
• paid holidays
• well-being and behavioral health programs