Job Description:

• Deliver training programs for new hires and current employees within Cash Applications, Unidentified Cash.
• Evaluate training effectiveness using performance data and provide actionable feedback
• Monitor and report on training impact during onboarding and ongoing development
• Collaborate with operational leadership to identify training needs and update training materials
• Maintain accurate training records and ensure compliance with policies and procedures
• Utilize a variety of instructional methods, including classroom, virtual, and on-the-job training
• Incorporate industry best practices and continuous improvement strategies into training programs

Requirements:

• Associate’s Degree with 5+ years of relevant experience, or Bachelor’s Degree in healthcare, life sciences, business, or related field with 3+ years of experience in training, learning & development, or a related field
• Work experience in Cash Applications or Revenue Cycle Management (RCM)
• Strong organizational and time management skills
• Effective written and verbal communication
• Ability to engage and support diverse learners
• Proficiency in databases, Microsoft Office, and virtual training platforms
• Analytical skills to assess training effectiveness and identify improvements
• Knowledge of adult learning principles and instructional design
• Experience with e-learning tools and content development
• Strong problem-solving and collaboration skills

Benefits:

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan