Overview

Quality Assessor Location: Work at home (UK) Contract: Permanent & full-time - flexibility required Salary: £31,500 Role Overview Working as a Quality Assessor for a presigious banking client, the post holder will be expected to complete quality checks and monitoring, provide insight into trends and how to overcome these and present findings in a meaningful and structured way. The successful candidates will ensure that consistency, fairness and high standards in Quality are not only met, but also exceeded. Competencies & Skills Required Solid understanding of how Quality can influence achievement of business objectives Have an excellent command of the English language Strong motivational skills to develop people’s attitudes and skills Excellent communication skills to impart knowledge and information Committed, enthusiastic, positive and resilient Able to cope in a high-pressure environment Comfortable with adapting to fast paced change Advantageous to have experience within financial services Advantageous to have previous QA experience Skills/personal attributes Accuracy and speed Presentation skills to report statistical information and conduct team briefs High level of numeracy and literacy Ability to take on new challenges and ideas Excellent communication skills both written and verbal Sound coaching skills Ability to undertake statistical analysis Confident and capable of communicating with client and team members Highly organised with the ability to meet deadlines Ability to cope under pressure What you get from us Perks at Work – Savings Discounts / Free Online Classes Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice Critical Illness – up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards – For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress – Here to support TP journey