Reporting to: Servicing Operations Manager Location: Fort Worth TX, USA Role insight You will be responsible for the Quality Control check of watches here in our Fort Worth Hub , as well as taking pictures and preparing watches for sale on the website. Liasing with the servicing team and Photography department , you will make sure the product looks at its best prior to sale. Additionally you will support aftersales team with warranty and sales returns.

Responsibilities

• Carry out Quality Control checks on stock watches prior to sale, including timing and pressure tests, condition check , and following the 3 day qc process.
• Take photos of the watches , ready to go on the website.
• Conducting the inspection process of all new potential Watchfinder stock
• Taking a set of pre-defined images of each watch for authentication
• Liaising with servicing inspection team in other platforms to ensure authenticity of new product.
• Removing and refitting case backs using specialist equipment where the upmost care is taken during this operation
• Adding detailed information to servicing reports on TS to record condition, mechanical function of watches. This includes using machinery to complete Timing & Water Resistance checks.
• Exterior assessment of the watch, detailing any knocks, marks/dents etc.
• Making recommendations on what if any external parts need to be replaced to restore condition of watch
• Assist with inventory control processes (e.g. daily/weekly/monthly counts and stock movements) to ensure a successful inventory. (Stock Audits & Daily Stock Counts)
• Warranty inspection process – You will need to complete a diagnosis process to identify faults with warranty returns
• Processing work upon notifications given by UK as to how watches are to be repaired and made ready for sale
• Fitting and removal of straps and bracelet adjustments
• Liaise with members of staff to keep them up to date with due dates, delays etc.
• Identify and deal proactively with any delays or problems that may arise.

About you ...

• Excellent organizational skills, with a keen eye for detail and ability to relay technical information
• Commercially astute, understand the principles of customer service
• Methodical approach to work
• Able to communicate effectively over the phone, via email and face-to-face
• Vigilant, ability to identify problems before they arise. This should be dealt with in a quick and professional manner and not to delay customers on updates
• Conscientious, someone who understands customer requirements and has worked in a customer focused role
• Ability to multi-task and enjoy working within a busy environment
• Able to follow processes and procedures
• Native speaker in the local language, fluent in English and any other languages would be beneficial
• Dexterity to be able to perform basic watch intervention such as case back removal as well as straps and link adjustments.