Avantiico is a business automation company and Microsoft Partner delivering integrated Microsoft Cloud solutions. They are looking for a Project Operations Analyst to support the Delivery Management Team responsible for production planning and consulting services delivery invoicing.

Responsibilities

• Review and validate customer services and timesheets within Microsoft Dynamics 365 for accuracy, completeness, and alignment with project activities
• Assist Project Managers with project reviews including time entries and follow up with stakeholders to ensure accuracy
• Assist in monitoring billable and non-billable utilization and flag gaps or risks
• Ensure projects and activities are set up correctly to support accurate time tracking and reporting
• Audit Project ID, activity mappings and categories within Microsoft Dynamics 365 for consistency
• Support Delivery and Leadership in new AI solution implementations and improvement projects, designed to standardize project or activity setup as needed
• Perform ongoing quality checks across time sheets, data, and activity usage
• Identify trends, inconsistencies, and potential revenue leakage, and collaborate with Project Managers to address or resolve, or report to leadership
• Recommend process improvements to strengthen data accuracy
• Deliver and maintain daily and weekly reporting to all teams
• Analyze trends and provide actionable insights as needed to support leadership decision-making
• Provide ongoing guidance to new team members and support to ensure compliance with internal standards
• Reinforce those standards and consistency across delivery teams
• Contribute to the ongoing development of delivery operations standards and best practices

Skills

• Experience in Services or Product delivery operations, project administration, business analysis within a professional services or consulting environment
• Strong attention to detail with the ability to audit and validate data accurately
• Effective communication and collaboration skills to work with cross-functional teams (consultants, project managers, leadership)
• Ability to follow up on outstanding items, enforce standards, and ensure deadlines (such as timesheet submissions) are met in a fast-paced, consulting environment
• Analytical and problem-solving mindset
• Proactive and process-oriented
• Proficiency with reporting tools (preferably with Microsoft Dynamics 365)
• Adaptable and have a willingness to grow with the role as responsibilities expand
• Review and validate customer services and timesheets within Microsoft Dynamics 365 for accuracy, completeness, and alignment with project activities
• Assist Project Managers with project reviews including time entries and follow up with stakeholders to ensure accuracy
• Assist in monitoring billable and non-billable utilization and flag gaps or risks
• Ensure projects and activities are set up correctly to support accurate time tracking and reporting
• Audit Project ID, activity mappings and categories within Microsoft Dynamics 365 for consistency
• Support Delivery and Leadership in new AI solution implementations and improvement projects, designed to standardize project or activity setup as needed
• Perform ongoing quality checks across time sheets, data, and activity usage
• Identify trends, inconsistencies, and potential revenue leakage, and collaborate with Project Managers to address or resolve, or report to leadership
• Recommend process improvements to strengthen data accuracy
• Deliver and maintain daily and weekly reporting to all teams
• Analyze trends and provide actionable insights as needed to support leadership decision-making
• Provide ongoing guidance to new team members and support to ensure compliance with internal standards
• Reinforce those standards and consistency across delivery teams
• Contribute to the ongoing development of delivery operations standards and best practices
• Experience with AI and/or automation tools and systems
• Billing system experience for example Microsoft Dynamics 365 Finance, or willingness to learn

Benefits

• Competitive salary + allowance + monthly performance related bonus depending on the role
• Salary commensurate with experience
• Low travel expectation/work life balance
• 99% of employee healthcare paid for by the company
• Choices of premium HMO/PPO plans
• Matching 401k plan
• Paid Vacation/Sick/Holidays

Company Overview