Product Manager – Front-End Systems & Workflow Optimization

Overview

This role is responsible for improving and optimizing AFC’s core practice management systems and front-end revenue workflows. This role owns the performance and configuration of scheduling, intake, eligibility, and checkout processes across the enterprise. We are seeking a hands-on, technically fluent product manager with a builder mindset — someone who understands how software works under the hood and can independently diagnose, design, and drive system improvements. This is not a coordination-only role. This position requires practical technical depth, bias toward action, and ownership of measurable operational outcomes. What You Will Own · Optimization of AFC’s Practice Management System (Experity or equivalent) · Front-end operational workflows (scheduling → intake → eligibility → checkout) · Configuration standards and governance across clinics · Cross-system alignment with RCM, BI, and digital engagement tools · Automation opportunities that improve throughput and revenue capture This is an enterprise-facing role focused on scalable solutions — not project or practice management support role. Core Responsibilities 1. Practice Management System Optimization · Serve as the product lead for scheduling, registration, eligibility, and checkout workflows. · Improve system configurations (visit types, templates, payer rules, permissions, workflows). · Identify root causes of workflow friction and propose technical or configuration-based solutions. · Partner with vendors and engineering teams to implement enhancements. 2. Workflow Architecture & Throughput Improvement · Redesign front-end workflows to reduce manual work and improve clinic throughput. · Align system configuration with operational best practices. · Eliminate duplicate data entry and rework. · Balance operational needs with scalable enterprise standards. 3. Technical Collaboration & Integration · Understand and document data flow between PMS, RCM, BI, and engagement platforms. · Work directly with vendors to troubleshoot integration or configuration issues. · Interpret API documentation and system behaviors when diagnosing issues. · Support system enhancements involving integrations, automation, or workflow logic. 4. Automation & Digital Enablement · Identify opportunities to automate manual processes. · Support evaluation and implementation of AI or digital workflow enhancements. · Prioritize practical, ROI-driven improvements over experimental initiatives. 5. Data-Driven Product Execution · Partner with BI to track key operational metrics (throughput, utilization, eligibility accuracy, POS collections, workflow rework). · Use performance data to prioritize roadmap decisions. · Measure and report ROI of implemented changes. Ideal Candidate Profile · 5–8 years of experience in product management, healthcare technology, or system implementation. · Previously written production-level code (earlier in career acceptable), OR led complex technical implementations involving system configuration and integrations. · Understands how software is built and deployed, even if not actively coding today. · Comfortable reading API documentation and mapping data flows. · Demonstrates strong ownership and does not wait for direction to drive resolution. · Thinks beyond individual clinic problems and prioritizes scalable enterprise solutions. Former vendor implementation consultants, technical PMs, or former developers who transitioned into product are strongly encouraged to apply. Qualifications · Bachelor’s degree required; healthcare or technical background preferred. · Experience configuring or implementing PMS/EMR systems. · Familiarity with integration concepts (APIs, webhooks, data mapping). · Experience collaborating closely with engineering teams. · Strong analytical skills and comfort working with operational data. · Demonstrated bias toward diagnosing root causes rather than escalating issues. Key Success Metrics · Reduction in manual front-desk steps. · Improved eligibility accuracy and POS collections. · Increased scheduling utilization and visit throughput. · Reduced workflow-related support tickets and rework. · Scalable configuration standards adopted across clinics.

Compensation

Base salary range: $125,000 – $150,000, plus performance-based bonus tied to operational and revenue impact. This Role Is Not · A meeting coordinator. · A pure project manager. · A clinic-level support desk function. · A documentation-only change management role. This role requires ownership, technical confidence, and measurable execution. This is a remote position.