As a Pharmacy Technician Lead Representative, you will be responsible for using advanced knowledge of the job under limited supervision to advise pharmacy techs on taking MD clarifications, new verbal prescriptions, and related activities. What you need to do the job:

• Coordinates and monitors daily workflow in the pharmacy.
• Coordinates front end WIP management, including telephonic support.
• Leads team huddles and provides initial coaching and direction to pharmacy techs.
• Assist Technician Supervisor with all quality initiatives (e.g. INCRs, DPMO).
• Participate in Continuous Improvement efforts internal and external to the department. Supports staffing of pharmacy tech functions as described in the Pharmacy Technician job description.
• Supports and trains new employees and identifies ongoing training needs of tenured employees that require retraining.
• Conducts quality and productivity audits as assigned by the supervisor.
• Create and modify SOPs.
• Handle Queues along with team.
• Additional duties as assigned.

What you will need to do the job:

• High School diploma or equivalent; post-secondary education preferred.
• Minimum 3 years relevant pharmacy experience.
• RX Home Experience.
• Valid Pharmacy Technician license / certification / registration as required by state laws. PTCB is also required for applicants residing in state of TN.
• Computer savvy ability in MS Office with strong Excel skill.
• Strong attention to detail, accuracy, and quality
• Problem solving skills; Ability to handle high stress situations; Flexible and adaptable
• Strong time management skills

WHY JOIN US? Health coverage effective day 1 (including medical, dental, vision) Holiday, PTO and OT pay 401K with company match Tuition reimbursement Fun, friendly and unique culture - bring your whole self to work every day! Growth and advancement potential Work Schedule: Typically Monday through Friday from 8 AM to 5 PM CST with the ability to work 10 AM to 7 PM Shift when needed. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Remote Skills: Broadband, Certified Pharmacy Technician (CPhT), Coaching, Computer Skills, Continuous Improvement, Detail Oriented, Disease Treatment, Fiber Optic Cable, Health Plan, Healthcare, High School Diploma, Internet Service Providers, Microsoft Excel, Microsoft Office, Needs Assessment, Pharmacy, Prescription Drugs, Problem Solving Skills, Process Improvement, Quality Assurance, Quality Management, Staff Training, Standard Operating Procedures (SOP), State Laws and Regulations, State Ordinances, Team Lead/Manager, Technical Recruiting, Time Management, User Interface/Experience (UI/UX), Work From Home About the Company: The Cigna Group