About the position Optum, in strategic partnership with ProHealth Care, is seeking a friendly, patient-focused, and detail-oriented Per Diem Associate Patient Care Coordinator to join their team at the Pewaukee Campus. This role is responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, deliver excellent customer service, and adhere to Lean processes. The position supports teams in meeting financial, clinical, and service goals and aids in patient care delivery across various areas including the emergency department, admitting, switchboard, and information desk. This is a per diem position requiring flexibility to work two shifts per pay period, one weekend per calendar month, and two holidays per year. The primary work location is 725 American Ave Waukesha, WI 53188, with opportunities for cross-training at other local sites.

Responsibilities

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

Requirements

• High School Diploma/GED (or higher)
• 1+ years of customer service experience in an office setting or professional work environment
• Basic level of proficiency in Microsoft Office Products
• Ability to work within 1st, 2nd and 3rd shift as needed, and minimum 1 weekend per pay period and 2 holidays per year
• Ability to travel to other local sites as needed
• Must be 18 years of age or older

Nice-to-haves

• Experience in a medical office or hospital admitting/registration office
• Experience with electronic medical records system
• Knowledge of medical terminology
• Strong communication and customer service skills both in person and via phone
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with others
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Benefits

• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)