Job Description:

• Manage payroll-related state tax registrations and account maintenance, including employment tax and workers’ compensation accounts, with federal and state tax agencies to support employer onboarding and ongoing compliance.
• Perform daily tax-related operations, including tax filing, account setup, and issue resolution with government tax authorities.
• Provide constructive feedback to internal teams and government agencies to ensure accurate and timely tax registrations and account maintenance.
• Review and resolve inbound escalations related to tax issues, such as registration errors, registration challenges, and agency communications.
• Develop and execute tax operations strategies that streamline registration processes and tax filings.
• Identify opportunities for process improvements in tax registration workflows, ensuring efficiency and accuracy.
• Collaborate with R&D to automate tax registration and reporting processes, improving customer onboarding efficiency.
• Ensure compliance with federal, state, and local tax regulations, including timely and accurate tax registrations and submissions.
• Establish and maintain high-quality assurance standards for tax-related operations, ensuring accuracy in tax data and reporting.
• Serve as the primary point of contact for federal and state tax agencies, ensuring effective communication, prompt issue resolution, and maintaining strong agency relationships.
• Communicate agency tax-related updates and insights with internal stakeholders, generating reports on tax filings, registration status, and compliance metrics.
• Utilize internal software tools to analyze customer tax data, providing necessary insights to sales teams for tax-related aspects of customer proposals and engagements.

Requirements:

• Proven experience in supervising operations, ideally in a payroll or similar environment.
• Strong project management skills with a track record of leading cross-functional initiatives.
• Excellent organizational and problem-solving skills.
• Strong leadership and team-building abilities.
• High level of comfort with technology and ability to work in a fast-paced, remote environment.
• Outstanding communication skills, both written and verbal.
• Ability to work autonomously and make decisions with minimal supervision.
• Passion for building new business lines and driving growth.
• Fluent in English; additional languages are a plus.
• Experience working remotely is preferred but not required.
• Ability to work U.S. hours (flexibility for Pacific time zone - PST + Eastern standard time - EST)

Benefits:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces