Job Description

Summary

Job Description

Roles and Responsibilities: Own the end-to-end processing and validation of payroll and benefits–related invoices, ensuring accuracy, completeness, and on-time payment Serve as a primary point of contact for payroll and benefits–related invoice queries from employees and HR partners, providing timely and professional responses Investigate and resolve booking/ payment discrepancies using established procedures and tools Collaborate with internal teams and external providers to resolve more complex issues, escalating to the People Leader or senior team members as appropriate Develop and maintain strong working relationships with HR, Finance, vendors, and other stakeholders to support smooth payroll and benefits invoice payments Identify recurring issues or process gaps and propose improvements to enhance accuracy, efficiency, and customer experience Required Qualifications: Experience in the Human Resources & Payroll and Benefits Service Delivery Experience in Accounts Payable/ Invoice Management Strong oral and written English language skills Ability to work in a complex and rapidly changing work environment across multiple stakeholder groups, with comfort and efficiency Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity Desired Characteristics: Strong problem-solving skills to quickly identify and present the creative/collaborative solutions Previous experience working with Workday and any ticketing system is an advantage Additional Information Relocation Assistance Provided: No #LI-Remote - This is a remote position