About Chartis The challenges facing US healthcare are longstanding and all too familiar. We are Chartis, and we believe in better. We work with more than 1,900 organizations annually to develop and activate transformative strategies, operating models, and organizational enterprises that make US healthcare more affordable, accessible, safe, and human. With more than 1,450 professionals, we help providers, payers, technology innovators, retail companies, and investors create and embrace solutions that tangibly and materially reshape healthcare for the better. Our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—is 100% focused on healthcare and each has a longstanding commitment to helping transform healthcare in big and small ways. Believe in better. Chartis has offices in Boston, Chicago, New York, Washington D.C., and Nashville. BASIC FUNCTION AND RESPONSIBILITY The Director, Patient Accounts will direct the operational, financial, and personnel activities of the Patient Accounts department. ESSENTIAL FUNCTIONS Achieves established performance targets by engaging multiple disciplines, departments, and staff across Health Care. Confers with physicians and department managers to resolve operational problems and optimize service delivery. Acts as liaison between the Hospital Patient Accounts Department and physicians, hospital staff, the public, and third-party reimbursement agencies. Manages people, relationships, and processes to maximize results and promote stakeholder engagement. Promotes collaboration and teamwork, and champions service excellence initiatives throughout the department. Coordinates financial reporting activities with departments such as general accounting, reimbursement, compliance, and university physicians. Maintains current knowledge of third-party payor regulations and initiates corrective actions to support compliance with federal and state program requirements. Develops long-range strategies for access planning and management, addressing changes in reimbursement and clinical environments in collaboration with internal and external partners. Directs and monitors department functions, including billing, credit and collections, cashiers, cash control, data entry, data control, and insurance operations. Represents Health Care in court actions related to patient account collections and resolves complex reimbursement and billing issues. Ensures billing and collection practices comply with federal and state laws, and that policies are aligned with Health Care standards. Directs operational activities and identifies areas for improvement through performance metrics and quality initiatives. Hourly range: $110-$180. Factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits. At Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.