Job Description:

• Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being
• Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information
• Review medical records to understand patient history and provide informed guidance
• Document clearly and accurately in patient records using veterinary terminology
• Verify and process prescriptions, ensuring appropriate follow-up for client requests
• Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video
• Follow protocols, maintaining consistency while adjusting to each unique case
• Collaborate cross-functionally, providing feedback to improve processes and systems
• Thrive in a fast-paced, continuously learning environment, improving skills and delivering excellent care
• Live and breathe the company values: curiosity, integrity, excellence, accountability, and respect

Requirements:

• Credentialed Veterinary Technician
• At least two years of experience in small animal veterinary medicine (emergency and specialty experience is a plus but not required)
• Comfortable navigating multiple computer programs and online platforms
• Exceptional communicator: able to clearly articulate medical information, both verbally and in writing
• Adaptable problem solver: thrives in a fast-paced, dynamic environment
• Independent worker: manages priorities and tasks effectively with minimal supervision
• Continuous learner: eager to grow professionally to improve patient care
• Dedicated work environment: has a quiet, distraction-free space and meets the internet requirements (Minimum ISP parameters: >100mb_down, >100mb_up, <10ms latency)

Benefits:

• Excellent medical, vision, and dental coverage (with various options to choose from)
• 401(k) savings plan with employer match
• Paid time off
• 12 weeks of paid parental leave
• Free membership and discounts on services for your furry family members
• Continuing education allowance
• Uniform provided
• Work-from-home stipends to help set up your home office
• A collaborative team that has your back and will welcome you as part of our pack