Job Description

Job Description AROUND THE CLOCK HOME CARE JOB DESCRIPTION JOB TITLE: PART TIME-Triage Telephone Nurse LOCATION: REMOTE DEPARTMENT: Clinical Services FLSA STATUS: Non-Exempt REPORTING RELATIONSHIPS: This position reports to the DPCS-Scheduling Director of Operations and does not supervise or manage clinical staff. GENERAL SUMMARY: A contract position responsible for providing triage (sorting/prioritizing patients) telephone service to ensure prompt identification of patients with high risk conditions. KEY RESPONSIBILITIES:

• Talks directly to patients on the phone and then directs them to further care if needed.
• Performs short evaluation of the patient situation to estimate severity of illness and /or injury.
• Determines urgency of seeing the patient based on brief assessment of patient’s condition and history.
• Acknowledging if patient is with high-risk chief complaints and needs PRN visit or higher level of care.
• Coordinates/Interfaces with clinical staff, MD’s, IV pharmacy and Labs.
• Knowledgeable Medical EMR Systems.

EXPERIENCE AND EDUCATION: RN degree; On-the-job training in triage. Minimum of five years of experience as RN; one to two years of telephone triage experience, preferably in medical practice setting. PERFORMANCE REQUIREMENTS:

• Knowledge of telephone-based clinical assessment techniques.
• Knowledge of medical practice telephone triage protocols.
• Knowledge of appropriate home health information for patients, especially wound care, IV care.
• Provide proof of current RN licensing.
• Provide current first aid and CPR cards.

ABILITIES:

• Ability to communicate clearly and calmly with patients.
• Ability to elicit information needed to make brief evaluation.
• Ability to work closely with physicians and other clinicians as needed.
• Medical EMR System

PHYSICAL/MENTAL STANDARDS: Mostly sedentary position. Hand/arm injury possible from repetitive movements. Stress generated of high volume of calls and emergencies. EQUIPMENT OPERATED: Computer hardware/software for access to patient history and medical information database. Interfaces with company answering telephone service. AT WILL EMPLOYMENT: All employment with the Agency is At-will Employment. While we will strive to provide full-time employment to all of our employees who so desire, we make no guarantees, expressed or implied, to provide any guaranteed number of hours of employment in a given week. Changing conditions in the marketplace make it impossible to predict the demand for our products and services and as a result all of our offers of employment are offers of At-will employment. Experience: 3 years required