General Responsibilities and Duties:

• Communicate updates and challenges with the Client Relations team and Operations team.
• Professionally communicate with customers on weekends until project manager is back in the office.
• Manage, review, and audit client schedules in spreadsheets and time keeping systems.
• Responsible for meeting deadlines on a weekly basis.

Qualifications:

• High School Diploma or other equivalent education.
• Bachelor's degree (preferred).
• Customer Services: 1-2 year (preferred).
• Security Background: 1-2 years (preferred).
• Administrative Experience: 1-2 years (preferred).
• Must be very organized with superior attention to detail.
• Must have a good working knowledge of MS Excel, MS Outlook, MS PowerPoint, MS Word.
• Must have excellent customer service skills.
• Handle and access escalations
• Scheduling and submitting time approvals
• Proactive and able to take initiative
• Great Problem solving skills
• Alternative monthly schedules: One month Mon-Thurs. One Month Thurs-Sun
• Dispatch role or answering calls and emails through out the night
• MUST HAVE A GUARD CARD

Core Competencies:

• Willing and quick to pick up new software.
• Self-driven and motivated.
• Excellent written and verbal communication skills.
• Effective time management and delegation skills.
• Critical thinking skills.

Physical Requirements

• Regularly required to stand, sit, talk, listen, and operate a computer.
• Must be able to see objects close-up to be successful in this position. (Ex: using a computer)
• Moderate noise. (Business office with computers, phone, and printers, light traffic)
• Ability to sit at a computer terminal for an extended period.

CA PPO 15200 | AZ DPS 1609999 | TX DPS B18160 | MD MSPD 106-5206 | WASH MPD SAB2002271 | HI 1111 | NJ SORA 1793 | NY 11000213558