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Order Management - Back Office
Client / Vertical head Approved New Hire Request Program:FM-FAO BLI/Process Name:RENTOKIL-TERMINIX Designation:Analyst No of Head Count (s):6 New Hires/Replacement Hires (HC) by DesignationNew Hires Billed /Unbilled / BU / OPS BenchBilled / RTX Order Management Voice SFDC ID for Billed New Opportunity Reasons to hire Unbilled / BenchForecasted Increase in HC City / Location:Manila Standardized skillset: [Refer attached excel] Skillset not mentioned in template Customer Interaction / Transaction Processing (Experienced) Shift (APJ / EMEA / US / Any combination):AMER (US) / Any Combination Reporting Manager :Sheryll Gutierrez Educational Background:Any Experience Required:Experienced Job Description:• Answers customer/client requests or inquiries through chat or email concerning services, products and concerns that may arise.
- Utilizes operational system to process service requests promptly.
- May be tasked to work in one or multiple queues/skill sets over various customer contact channels.
- Updates all client information in corporate database and maintains the accuracy and integrity of the data.
- Ensures that billing methods, pricing and tax codes are properly entered and assigned.
- Ensures that service protocols and service specifications are sent with service tickets.
Client Approval mail:See attached CommentsAdditional volume Preferred Start date: (induction date)29-Jun-26 Collaborators:Anthony Punzalan III, Richard Salimbao, Myrna Badoquillo, Rainier Navarro Workplace: WFM, WIO, HybridWIO