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Online | Travel Reservations Assistant – Training Provided

Remote · New Zealand Full-time

Position Overview We are seeking organized and service-driven individuals to join our team as a Travel Reservations Assistant. This fully remote role supports clients with coordinating travel arrangements, confirming reservations, and ensuring accurate itinerary details. No prior travel industry experience is required. A structured training program and ongoing support are provided to help you succeed in this role.

Key Responsibilities

Assist with booking and confirming flights, hotels, cruises, and vacation packages Support clients by answering travel-related questions and providing reservation updates Review booking details for accuracy, including dates, traveler information, and payment timelines Maintain organized client records and documentation Communicate professionally via phone, email, and messaging platforms Provide follow-up assistance prior to departure and after travel completion

Qualifications

Strong attention to detail and organizational skills Clear and professional communication abilities Comfortable navigating online systems and reservation platforms Ability to manage tasks independently in a remote environment Customer service or administrative experience is helpful but not required What We Provide Comprehensive onboarding and step-by-step training Access to established booking systems and supplier tools Flexible remote work environment Supportive team structure and collaboration Ideal Candidate This role is ideal for individuals entering the travel industry, career changers seeking a remote opportunity, or professionals who enjoy structured work supporting client experiences. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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