MRF 240270 Is This YOU? Then We Want to Meet You! We’re looking for a detailoriented Customer Support Associate (Onboarding Specialist) with experience in onboarding, customer success, or operations. Strong English communication, excellent organizational skills, and the ability to lead video calls across multiple counties are essential, along with a reliable internet connection to support daily work.

Requirements

• Strong written and spoken English.
• Experience in onboarding, customer success, or operations. Highly organized with strong follow
• up skills.
• Comfortable leading video calls and managing multiple counties simultaneously. Reliable internet connection and ability to work 800am–5
• 00pm EST.

Who We Are At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences. Your Mission Will Be To

• Guide new substitutes through Florida compliance and platform onboarding to become ready to work. Keep substitutes engaged throughout the onboarding process and reduce drop
• off before first shift. Host 1
• 1 meetings and small group sessions to prepare substitutes for success.
• Monitor shift activity, encourage bookings, and ensure substitutes show up prepared and on time. Maintain awareness of each ELC
• sponsored substitute pool and reinforce expectations tied to those partnerships.
• Identify gaps in engagement or matching and escalate issues proactively.

Tech Checklist Gotta Have It! A reliable computer (at least with an i5 processor), a stable high

• speed internet connection and back up for both.
• A quiet, cozy workspace to handle calls and chats like a pro.
• Flexible with work schedule.

Note ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED Hiring Budget $900 USD $1,000 USD/month Working Condition Full time agent Schedule 800am–500pm EST Start your skill assessment by clicking here Skill Assessment Form Work type Full-time Department Operations Division LATAM Location Remote