🔔 IMPORTANT – PLEASE READ FIRST IMPORTANT: Watch this quick Loom video on how to get hired: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0 C1 English level is REQUIRED. The selected candidate will be speaking strictly in English for the entire shift. Application requirement: Please submit your resume AND an audio recording in English. JOB TITLE Off-Site Service Coordinator JOB ID PAUSAM2 INDUSTRY Custom Cabinetry Company LOCATION LATAM / PH JOB STATUS Full Time (40 Hours Per Week) WORK SCHEDULE Monday to Friday, 9:00 AM – 6:00 PM CST Light Saturday availability SALARY $7 – $8 per hour TARGET START DATE ASAP ROLE OVERVIEW About the Client The client is the industry leader in custom organization systems for the entire home. They design, manufacture, and install organizational solutions for closets, home offices, garages, pantries, entertainment centers, and more. They pride themselves on exceptional quality, innovative design, and a commitment to providing a superior client experience from the first call to the final installation. They are looking for a dedicated and highly organized Off-Site Service Coordinator to be the heart of their client and operational workflow.

About the Role

The Off-Site Service Coordinator supports daily service operations by managing communication, tracking service calls, scheduling appointments, processing and collecting payments, and ensuring all records are accurate. This is a key role that works closely every day with the on-site service coordinator and company owners. You will be supporting a rapidly growing, family-owned U.S. business, and your work will directly impact customer satisfaction and operational efficiency.

Key Responsibilities

Service & Operations Track, monitor, and follow all service visits from start to completion Schedule service appointments and assign them to the appropriate designer or technician Work daily with the on-site service coordinator and company owners to resolve issues quickly Communication & Customer Support Handle incoming calls, texts, and messages from customers and designers Speak with customers by phone to coordinate service and answer questions Send appointment reminders, updates, and arrival windows Be available on Saturdays for 1–2 customer calls and follow-ups via text or email Documentation & Follow-Up Review service paperwork for accuracy, completeness, and required signatures Follow up with designers and customers to collect missing documents Keep Salesforce updated with notes, communications, appointments, and status changes Invoicing & Payments Send invoices to customers and follow up until payment is collected Process customer payments and complete all required documentation Follow up on outstanding invoices in a professional and timely manner Qualifications & Skills Strong English-speaking and written communication skills Ability to work U.S. business hours consistently Comfortable with occasional weekend communication Highly organized with strong attention to detail Experience in scheduling, service coordination, or customer support preferred Familiarity with CRM systems (Salesforce preferred) Comfortable following up on payments and invoices Professional, reliable, and able to work closely with company leadership

Work Environment

This is a fully remote/off-site role supporting a fast-growing, family-owned U.S. business. The position requires accuracy, proactive communication, strong follow-through, and daily collaboration with both the on-site service coordinator and company owners.