Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced, specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided. Suggests enhancements to work procedures and practices to improve efficiency. Leadership Serves as a team lead. May allocate work to team members. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to atypical problems with little or no precedent. Interpersonal Skills Exchanges information and ideas effectively. Uses tact and diplomacy when dealing with others. Responsibility Statements Supports and manages a defined list of patients who require assessment and education about their disease therapy/treatment. Uses own professional judgment while performing patient counseling. Provides drug information to other health care professionals. Ensures proper documentation and record-keeping for all interactions. Provides information on specific drug therapy, drug administration, side effects, and side effect management. Carries out interventions when appropriate. Administers programs that enable patients to overcome adherence barriers to medication. Performs other duties as assigned. Complies with all policies and standards.