Job Description:

• Perform patch management and routine system updates across servers, endpoints, and network devices.
• Conduct vulnerability management assessments and assist in remediation planning.
• Troubleshoot and resolve system and network issues escalated beyond Tier 1 support.
• Provide Tier 2 help desk support, including Windows OS, applications, and connectivity issues.
• Assist with documentation and reporting related to IT operations, patching, and vulnerabilities.
• Collaborate with the clients IT team to ensure IT processes align with security best practices.

Requirements:

• 3–5 years of experience in systems and network administration.
• Hands-on experience with Windows Server, Active Directory, patching tools, and vulnerability management platforms.
• Solid troubleshooting skills across network and systems infrastructure.
• Experience providing Tier 2 end-user support in a professional environment.
• Familiarity with security compliance frameworks (PCI, HIPAA, NIST) is a plus.
• Excellent communication and documentation skills.
• Ability to work independently in a fractional, remote capacity.

Benefits: