Overview

The Mortgage Loan Officer plays a key role within the Consumer Direct Lending team, serving as the primary contact for homeowners exploring mortgage refinance solutions. This position focuses on guiding clients through the full refinance process while delivering personalized financial recommendations and exceptional service. With access to company-generated leads, modern lending technology, and a competitive suite of loan products, the Mortgage Loan Officer is empowered to help clients achieve financial goals such as lowering monthly payments or consolidating debt. Success in this role requires a proactive approach, strong communication skills, and a results-driven mindset.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES Conduct outbound and inbound mortgage sales calls to educate and engage refinance candidates. Solicit residential mortgage loans from a captive portfolio of eligible homeowners. Process and submit residential loan applications per company policies and regulatory guidelines. Manage application and disclosure documentation, ensuring timely communication and compliance. Meet or exceed management-established production goals for refinance loan volume. Utilize mortgage systems for accurate loan registration, pricing, and pipeline management. Understand and clearly explain loan products, financial calculations, and pricing scenarios to customers. Demonstrate excellent follow-up techniques to ensure strong application-to-close conversion rates. Partner with processing and underwriting teams to ensure a seamless and efficient loan experience. Maintain and update borrower interactions and status within the CRM system (e.g., Velocify or equivalent).

Qualifications

High school diploma or equivalent required; Relevant work experience in mortgage lending or related financial services may substitute for formal education Minimum of 2 years’ experience in mortgage sales, preferably within a Consumer Direct or refinance environment Solid understanding of residential mortgage products, including conventional, FHA, and VA loan programs Proficient in loan origination systems (e.g., Encompass, Blend) and CRM platforms Familiarity with pricing engines and lead management systems (e.g., Velocify) Strong verbal and written communication skills, with a customer-centric approach Demonstrated ability to meet or exceed sales goals in a high-volume, fast-paced setting Bilingual in English and Spanish strongly preferred Self-motivated, energetic, and results-oriented with a high attention to detail Excellent interpersonal skills, with proven success in follow-up and relationship management Certifications, Licenses, and/or Registration Active NMLS license Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.