About the position This role is for a Member Specialist at AAA Central Penn, working in their branches or new Giant store locations. The Member Specialist will be the "friendly face" of AAA, assisting members with a variety of services including travel advice, notary services, and passport photos. The job emphasizes helping members, engaging with customers, and maintaining a welcoming environment.

Responsibilities

• Helping members with sign-ups, renewals, and all things AAA.
• Issuing EZPasses, maps, travel gear, and attraction tickets.
• Guiding members to our amazing travel and insurance experts.
• Becoming a Notary Public (we’ll help you get there!).
• Taking passport and international driver’s permit photos.
• Sharing the perks of AAA’s full suite of services.
• Planning cool road trips or booking hotels and renting cars for excited travelers.
• Keeping our space welcoming and organized.
• Engaging in natural conversation and engaging customers.

Requirements

• High school diploma or equivalent.
• A passion for helping people (customer service experience is a plus!).
• Willingness to become a Notary Public (we’ll support you!).
• Clear communication skills—whether in person, on the phone, or online.
• A flexible, can-do attitude and a love for learning new things.
• Tech-savviness to navigate our systems with ease.

Nice-to-haves

• Customer service experience

Benefits

• PTO from Day One
• 1 Personal Day
• 8 Paid Holidays, including Christmas Eve & New Year’s Eve.
• Medical, Dental & Vision coverage.
• HSA with Employer Contributions + FSA options.
• 401(k) with 6% Match
• Free Life & Long-Term Disability Insurance.
• Volunteer Time Off – earn up to 3 extra PTO days!
• Tuition Reimbursement
• Free AAA Premier Membership.
• Exclusive Discounts on travel, services, and more!