Virtual Medical Receptionist / Medical Administrative Assistant Athena Health EMR experience is required and non-negotiable for this role.

About the Role

We are looking for experienced, professional, and highly organized Virtual Medical Receptionists / Medical Administrative Assistants to support a busy U.S.-based medical practice. This role is primarily focused on:

• Handling inbound and outbound patient calls
• Appointment scheduling and rescheduling
• Patient intake coordination
• Front desk administrative support

The ideal candidate is confident on the phone, detail-oriented, able to multitask in a fast-paced environment, and experienced supporting U.S.-based healthcare practices remotely.

Key Responsibilities

Patient Calls & Communication

• Handle high-volume inbound and outbound patient calls
• Answer patient inquiries professionally
• Follow up regarding appointments, intake forms, and scheduling needs
• Maintain excellent patient experience and professionalism on every call

Appointment Scheduling

• Schedule, confirm, and reschedule patient appointments
• Manage provider calendars efficiently
• Coordinate patient flow and appointment availability
• Send reminders and handle cancellations promptly

Patient Intake & Administrative Support

• Complete patient intake and onboarding tasks
• Enter and update patient information accurately in Athena Health
• Prepare and organize patient charts
• Document patient interactions appropriately
• Support general medical front desk workflows

Requirements (Non-Negotiable)

• Minimum 2+ years experience supporting a U.S.-based medical practice
• Hands-on Athena Health EMR experience
• Strong English communication and phone skills
• Experience handling high call volumes
• Strong multitasking and organizational skills
• Comfortable working independently in a remote environment
• Professional, reliable, and detail-oriented

Preferred Qualifications

• Medical Receptionist or Medical Virtual Assistant experience
• Outpatient clinic experience
• Patient intake and scheduling coordination background
• Familiarity with medical terminology
• Strong customer service experience

Ideal Candidate Traits

• Professional and confident phone presence
• Patient-focused and friendly
• Highly organized and dependable
• Strong attention to detail
• Able to multitask efficiently under pressure
• Proactive and accountable