About the position Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health. Felix creates digital-first solutions that increase access for common healthcare needs such as mental health, sexual health, and daily health. Founded in 2019, Felix’s approach to healthcare encompasses assessments, lab testing, prescriptions, fast and discreet delivery, and ongoing care — all online at www.felixforyou.ca. As our Medical Office Administrator, you will be a key member of the Medical Office Administration team within Clinical Operations, working closely with our medical directors and patient support team. You will be principally responsible for the day-to-day clinical support and administration of our network of healthcare practitioners, maintaining exceptional quality of care, patient confidentiality, and upholding our mission of empowering Canadians to take control of their health and well-being.

Responsibilities

• Support healthcare practitioners with day-to-day clinical administration, including document management, scheduling, and audio/video consultation coordination.
• Own file management: consolidate, update, and maintain electronic records, including labs and referrals.
• Track lab requisitions end-to-end — ensuring results and documentation are received in full, following up with labs and patients when outstanding.
• Serve as a liaison between pharmacy and healthcare practitioner communications.
• Respond to patient inquiries and support patient care pathways in collaboration with the broader care and support teams.
• Handle inbound faxes, voicemails, and other communications from external stakeholders.
• Assist practitioners with editing and managing medical and insurance forms.
• Perform data entry and administrative tasks in support of lab management processes.
• Help maintain clinical documentation and keep training materials up to date.
• Contribute to QI/QA initiatives.
• Act as a personal health information delegate, upholding strict patient confidentiality at all times.

Requirements

• Must be located in Canada and legally permitted to work in Canada.
• Must be available Monday, Tuesday, Wednesday, Saturday & Sunday, 3:00 PM–11:00 PM EST (40 hours/week), with flexibility as needed.
• Completed a medical office administration program or equivalent education in a related field.
• Minimum 2 years of experience in a medical office or clinical support role.
• Experience with an EMR and comfort learning new software systems quickly.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Able to work independently in a remote environment while staying closely connected to the team.
• Fluent in English; bilingual in French is an asset.
• Must have a suitable remote workspace where patient privacy can be maintained.

Nice-to-haves

• Experience in virtual care and/or customer service is an asset.

Benefits

• Full medical, dental, and vision benefits
• Maternity/paternity leave policy
• 3 weeks vacation
• Stock option grant