Overview

Responsible for being a support person and/or first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check in as well as administrative support in the event of clinic closure in a remote capacity.

Responsibilities

DUTIES AND RESPONSIBILITIES: Primary Accountabilities:  Ability to perform all Medical Administrative Clerk essential duties as prescribed in the MAC job description.  Working with the Administrative Supervisor and Practice Administrator in the support of training medical administrative clerks, including but not limited to completing orientation checklists and MAC competencies.  Responsible for opening front office and all duties associated with this function.  Responsible for end of day processing and documentation, including preparation and completion of deposit(s).  Participate in investigating/researching complex patient issues, scheduling, and potential billing issues.  Act as a subject matter expert in insurance regarding eligibility and coverage.  Monitoring telephone activities with respect to volume and efficiencies, may serve as additional support when needed.  Monitoring patient registration workflow volumes and provide additional support to alleviate bottlenecks and maintain efficient front-end processing.  May serve as a back-up support for the administrative supervisor, as needed.  Accurately document and communicate and/or escalate patient concerns to site leadership  Works as primary or secondary contact for all vendors and contracted services at site including but not limited to housekeeping, laboratory, and security services.  Utilizes various software systems pertaining to front-end desk and administrative duties  Works as primary or secondary point of contact for IT services as SPOC; reconciliation of IT equipment and inventory  Works as primary or secondary contact for supply order management and site equipment management and facility management  Ability to analyze team member data/metrics and discuss professional development for team members with Administrative Supervisor.  Support, organize and execute events, meetings, team building activities in collaboration with the Administrative Supervisor and/or Practice Administrator.  Ability to work remotely supporting the healthcare team with administrative duties in the event of site closure, i.e., a weather event or similar issue that causes the site to close or relocate due to an emergency.  Performs all duties in an ethical manner consistent with the Code of Conduct the IMPACT Statement.  Perform other job‐related duties as assigned. KNOWLEDGE/SKILLS/ABILITIES:

• Knowledge of

 Healthcare office concepts, practices, policies, and procedures  Insurance verification procedures  Microsoft Office Applications (Word, Excel, Outlook)  HIPAA and Joint Commission guidelines and regulations

• Skilled in

 Providing exceptional customer service  Verbal and written communications, including telephone and email etiquette and documentation  Working independently in a fast‐paced, multi‐task clinical environment, as well as part of a team  Effective problem-solving techniques

• Ability to

 Understand data metrics in Epic EMR system such as work queues, in-basket, and claim work queues.  Work in a self‐directed, organized manner  Multitask while maintaining a strong attention to detail and accuracy  Present information in a consistent, organized, and accurate manner  Demonstrate flexibility and ingenuity in response to change  Develop and maintain effective working relationships across the organization at various levels, as well as with external customers  Maintain confidentiality

Qualifications

MINIMUM EDUCATION: High School Diploma or Equivalent MINIMUM EXPERIENCE: At least one year of experience in registration or front office duties in a dental, physician’s office, hospital emergency department, and/or urgent care setting.