Job Description:

• Accurately and efficiently handling incoming contacts requests via multiple channels (i.e. phone, email, etc.)
• Provide active travel consultation towards business customers, including travel details and upselling of related products
• Provide exceptional service which exceeds client expectations
• Manage and control all facets of travel arrangements, as requested by clients
• Search and confirm travel reservations for customers
• Hands-on involvement in crew movements, rotation, and disruption handling
• Provide customers with required industry information, such as low fares, exchange costs, penalties, and visa information
• Respond to customers promptly and provide undivided attention
• Willingly offer assistance to team members within and across teams
• Meet individual and team goals

Requirements:

• Proven experience in ERM, marine, offshore, or crew travel environments
• Hands‑on expertise managing crew movements, rotations, and disruption handling
• Strong attention to detail with the ability to perform accurately under pressure
• Comfortable working in a fast‑paced, 24/7 service environment
• Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
• Relevant skills in GDS Amadeus
• Strong verbal and written communication skills in English
• Demonstrated understanding of customer servicing excellence
• Solid working knowledge of the travel industry, policies, procedures, and processes

Benefits:

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated