About the position Marken, a UPS Healthcare company, is seeking service-oriented, career-minded individuals for a Logistics Coordinator position within its 24x7 call center. This role involves solving a full range of logistics challenges by engaging with customers and/or agents in a dynamic and challenging environment. The position will initially be remote with an anticipated transition to an on-site role in Miami, Florida. UPS Healthcare Precision Logistics focuses on clinical and advanced therapy logistics, aiming to reach patients faster and provide scalable supply chain solutions. The company leverages the One UPS advantage and a comprehensive service portfolio to keep clients competitive.

Responsibilities

• Handle incoming customer requests via phone, email, and website with urgency and attention to detail.
• Using proprietary logistics management platforms, process, monitor, and manage critical customer shipments for medical, aerospace, telecommunications, and high-tech industries.
• Verify customer instructions and ensure necessary permits/licenses are in place for country requirements.
• Determine carrier based on rate, availability, and customer service.
• Confirm customs clearance.
• Collaborate with service partners and brokers for pre-alerts and to resolve clearance issues.
• Communicate professionally and courteously with customers, agents, brokers, and colleagues.
• Receive, review, verify, and process import and export documentation in compliance with regulations.
• Inform customers of customs clearance, delivery instructions, and other required information.
• Prepare, route, and cut air bills and manifests.
• Identify, document, and escalate shipping irregularities and non-conformance.
• Handle non-conformances and reschedule shipments if needed.
• Perform other duties as assigned.

Requirements

• At least 1 year of customer service experience.
• Must be at least 18 years old.
• High school diploma or GED.
• Proficient in Microsoft Word, Excel, Outlook, and data entry.
• Typing speed of 30 WPM.
• Must have outstanding communication, customer service, and organizational skills.
• Ability to operate in a fast-paced and demanding environment.
• Must be flexible with the ability to work additional hours as business requires.
• Strong attention to detail and accuracy.
• Desire to exceed customer expectations.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice-to-haves

• Knowledge of US and world geography and time zones is preferred.
• Call Center experience is preferred.

Benefits

• Rewarding culture
• Opportunity to work with talented teams
• Career development opportunities