About the position Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market. Our 24x7 call center is now hiring for service-oriented individuals who are career-minded and who enjoy a challenging and dynamic environment. This position works to solve a full range of logistics challenges by engaging with customers and/or agents.

Responsibilities

• Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
• Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
• Verify all customer instructions are complete and all necessary permits/ licenses are in place to meet country requirements.
• Responsible for determining carrier based on rate, availability, and customer service provided.
• Confirms customs clearance
• Collaborate with service partners & brokers for pre-alerts and to resolve clearance issues
• Communicate with customers, agents, brokers and colleagues in a professional and courteous manner
• Receive, review, verify and process import and export documentation in compliance with all appropriate regulations.
• Inform customers of customs clearance, delivery instructions and other required information
• Prepare, route, and cut air bills and manifests
• Identify, document and escalate shipping irregularities and non-conformance
• Responsible for handling non-conformances and rescheduling shipments if needed.
• Other duties as assigned

Requirements

• At least 1 year of customer service experience
• Must be at least 18 years old and have a high school diploma or GED
• Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM
• Must have outstanding communication, customer service, and organizational skills
• Be able to operate in a fast-paced and demanding environment
• Be flexible - with the ability to work additional hours as business requires
• Strong attention to detail and accuracy
• Desire to exceed customer’s expectations
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice-to-haves

• Knowledge of US and world geography and time zones is preferred
• Call Center experience is preferred

Benefits

• Fortune Global 500 organization benefits