Majestic Mold and Tool, Inc. is a growing organization focused on delivering efficient operations and excellent customer experience through technology-driven support systems. Position Overview We are seeking a friendly and detail-oriented Live Chat Support Specialist to assist customers in real time via chat. You will handle inquiries, resolve issues, and ensure a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via live chat in a timely manner
• Provide accurate information about services, accounts, or issues
• Troubleshoot basic problems and escalate complex cases when needed
• Maintain a professional and friendly tone in all communications
• Document customer interactions and update support tickets
• Ensure customer satisfaction and fast resolution times
• Requirements
• Strong written communication skills
• Ability to type quickly and accurately
• Basic computer and internet navigation skills
• Customer service experience is a plus
• Ability to multitask and handle multiple chats
• Comfortable working in a remote environment
• What Makes This Role Unique
• Fully remote with flexible scheduling
• Fast-paced role with real-time customer interaction
• Great entry point into customer support or tech careers
• Opportunity for internal growth into senior support or operations roles
• Performance-based advancement opportunities