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Lead Technical Writer (SaaS / GenAi / Analytics)- Remote

Remote · Malaysia Full-time

Lead the strategy and execution of AI-powered product education and technical content for Savant’s analytics platform. Build scalable documentation, learning programs, and interactive training experiences that accelerate product adoption. Company Details Savant Labs is a cloud-native generative AI-powered analytics automation platform that helps organizations automate data preparation, analytics workflows, and insights across multiple data sources. Website: https://savantlabs.io

Requirements

  • Bachelor’s degree in Technical Writing, Instructional Design, Communications, Computer Science, or related field
  • 7+ years of experience in technical writing, product education, or content strategy
  • Experience working with SaaS, AI, or data analytics products
  • Experience using AI-powered documentation or content creation tools
  • Experience with LMS platforms and interactive learning tools
  • Strong writing and editing skills with ability to simplify complex technical concepts
  • Experience creating product documentation, API documentation, and user guides
  • Ability to analyze user engagement data and improve educational content

Responsibilities

  • Develop and execute a Gen AI-powered product education strategy
  • Build structured learning paths and training resources for different user personas
  • Own end-to-end technical documentation including user guides, API docs, and help content
  • Implement AI-assisted workflows to scale documentation and knowledge content
  • Design onboarding materials, quick-start guides, and feature deep dives
  • Build and launch Savant’s Analytics Academy with courses and certifications
  • Collaborate with Product, Engineering, Support, Customer Success, and Marketing teams
  • Track engagement with educational content and improve learning experiences using feedback and analytics
  • Conduct webinars, training sessions, and interactive learning programs
  • Experiment with AI-driven documentation, interactive guides, and knowledge systems

Job Details Remote (India) Interview Process

  • Recruiter Screening
  • Hiring Manager Interview
  • Technical Interview
  • Final Interview

Important Note ClanX is a recruitment partner, helping Savant Labs hire Lead Technical Writer. Highlights Build and lead an AI-powered product education ecosystem for a fast-growing analytics SaaS platform while launching Savant’s Analytics Academy.

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