About the position The Learning & Development Curriculum Developer designs, develops, and enhances instructional materials that strengthen learning effectiveness across Operations and Support Center programs. This position partners with subject matter experts to create engaging, outcomes-based curriculum and evaluates program impact using data and learner feedback. The position also conducts research, focus groups, and accreditation documentation to ensure all materials meet quality, alignment, and compliance standards.

Responsibilities

• Partners with trainers and Subject Matter Experts (SMEs) to develop instructional materials and course designs.
• Enhances existing courses based on participant feedback and supports the creation of supplemental training materials.
• Creates, modifies, and enhances job aids, participant guides, pre- and post-work assignments, assessments, and course activities using tools such as Adobe InDesign, Canva, and Articulate Rise.
• Researches and develops learning outcome-specific curriculum using the ADDIE model to ensure strategic alignment with organizational goals.
• Evaluates the effectiveness of learning programs for both Operations and Support Center associates using ROI and the Kirkpatrick evaluation framework.
• Supports and conducts focus groups and stakeholder interviews to gather feedback, identify training needs, and evaluate the effectiveness of learning programs.
• Analyzes qualitative insights to inform curriculum updates, improve learner engagement, and align future training initiatives with organizational goals.
• Creates and updates documents for accreditation, such as Learning Design Documents and catalogs, to ensure alignment with GO Class content and compliance.

Requirements

• Bachelor's degree in business administration, hospitality, or related field.
• Minimum three years of experience in learning and development and/or Operations, preferably in a retail/hospitality operations environment.
• Successful completion of initial and periodically required trainings.
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Benefits

• Hybrid Work schedule
• 401K with company match
• Yearly bonus opportunity
• Full medical, dental, and vision insurance
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays
• Continuous education assistance and scholarships
• Income protection including Disability, Life and AD&D insurance
• Bereavement leave
• Benefits available for eligible permanent full time associates