Job Title: Kubernetes Engineer Location: Remote Mode : Contract (6+ Months) Rate - $28/hr. on w2 USC/GC only

• Job Description,
• Execute routine operational tasks
• in Kubernetes and cloud environments by following established runbooks and standard operating procedures, ensuring platform stability and compliance with best practices.
• Monitor cluster health and performance
• , track key metrics, and respond to system alerts; perform initial troubleshooting of Kubernetes workloads and nodes, and promptly
• escalate complex issues
• to L2 engineers when necessary.
• Deployment & CI/CD Support:
• Assist with application deployments
• on Kubernetes clusters, following defined processes to help roll out updates and new releases in coordination with senior engineers.
• Support CI/CD pipeline executions
• (e.g., using GitLab CI, Ansible, Terraform, Helm), ensuring deployment jobs run smoothly and in accordance with change management guidelines and branching strategies.
• Incident Response & Troubleshooting:
• Respond to alerts, incidents, and service requests
• in a timely manner, performing initial triage and remediation steps as directed by runbooks or supervisors.
• Coordinate with senior engineers during incidents
• , providing clear information, gathering logs and metrics (using tools like kubectl and cloud dashboards), and assisting in root cause analysis while learning from every incident.
• Documentation & Runbook Management:
• Maintain and update technical documentation
• , including operational runbooks, knowledge base articles, and troubleshooting guides in collaboration tools (e.g., Confluence). Ensure all procedures and fixes are well-documented for future reference and team use.
• Adhere to IT service management processes
• , accurately logging activities and resolutions in tools like ServiceNow or Jira, and contribute to improving documentation as systems and processes evolve.
• Collaboration & Continuous Improvement:
• Work closely with offshore L2 teams
• , ensuring effective knowledge handover and collaboration. Engage in regular meetings with global colleagues to discuss ongoing issues, share updates, and verify that resolved issues remain fixed.
• Contribute to process improvements
• by identifying repetitive manual tasks suitable for automation or optimization. Share insights and suggestions with the team to enhance operational efficiency and reliability over time.
• REQUIRED TECHNICAL SKILLS & EXPERIENCE
• Experience
• in a Kubernetes, DevOps, or cloud infrastructure support role (entry-level/associate level).
• Solid understanding of Linux
• operating systems (e.g., Ubuntu, Amazon Linux 2) and basic system administration skills in a cloud or data center environment.
• Exposure to CI/CD pipelines and tools
• such as GitLab CI, Ansible, Terraform, and Helm, with a foundational understanding of how code is built, tested, and deployed.
• Basic experience with public cloud platforms
• (AWS and/or Azure), including familiarity with core services and any hands-on project or internship experience on cloud infrastructure.
• Proficiency with command-line tools
• such as kubectl for Kubernetes management, container tools like Docker/nerdctl, version control systems (Git/GitLab), and basic use of cloud CLIs (AWS CLI and/or Azure CLI).
• Foundational knowledge of Kubernetes concepts
• * Familiarity with version control and collaboration tools
• , including code repositories and basic branching/merging strategies using Git or platforms like GitLab.
• Experience with ITSM and documentation tools
• , such as logging incidents and changes in ServiceNow or Jira, and using Confluence or similar platforms for knowledge sharing.
• Education:
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• SOFT SKILLS & COMPETENCIES
• Strong attention to detail
• and commitment to following established processes and protocols.
• Good communication skills
• (both written and verbal), with the ability to docum