About the job

• Account Management: Maintain and grow key accounts, monitor competitors, and ensure high customer satisfaction.
• Sales Performance: Meet revenue and profitability targets, manage sales funnel, and track performance metrics.
• Business Development: Identify new opportunities, acquire new accounts, and expand existing ones.
• Client Engagement: Regular follow-ups, resolve issues, and lead solutions to improve sales outcomes.
• Strategy Execution: Implement sales strategies and support long-term account planning with leadership.
• Analytics & Reporting: Prepare proposals, pricing, and performance reports to guide decision-making.

Collaboration & Operations

• Work cross-functionally with customer support, resource management, architecture, and visual merchandising teams.
• Ensure excellent retail execution, including POS installations and merchandising standards.

Knowledge & Growth

• Stay updated on market trends, competitors, and best practices.
• Continuously develop skills and effectively use CRM tools.

Entrepreneurial Mindset

• Act with ownership and initiative to drive growth.
• Identify opportunities, adapt to changing markets, and innovate locally while aligning with global strategy.
• Build strong partnerships, navigate ambiguity, and remain resilient in complex environments.

About you

• 3–5 years in Travel Retail
• Experience in Caribbean & Latin America markets
• Background in Luxury, Beauty, or Liquor industries preferred
• Regional network/contacts in the Caribbean is a plus
• Strong proficiency in Microsoft Office (Excel, PowerPoint, Word), especially advanced Excel analytics
• Bilingual: English & Spanish
• Solid understanding of sales & marketing strategies, ideally in luxury retail
• Strong communication and presentation skills
• Analytical mindset with data-driven decision-making ability
• Willing to travel up to 50% and work extended hours

What we offer