Reyes Beverage Group is a company focused on providing technical support to its employees. The IT Support Specialist is responsible for delivering both on-site and remote technical assistance, troubleshooting hardware and network issues, and managing end-user assets.

Responsibilities

• Support of RBG applications, including but not limited to RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, Citrix, and iPad solutions for various location(s)
• Support, troubleshoot, and resolve local hardware and network issues related to desktops, laptops, iPads, printers, mobile devices, and A/V equipment
• Manage and maintain end-user assets, including desktops, laptops, and mobile devices; oversee procurement, setup, troubleshooting, and lifecycle management
• Work with IT Service Center and other IT groups to support issues with a high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
• Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
• Other projects or duties as assigned

Skills

• Associate's Degree with 0 to 2 years of related experience or High School Diploma/General Education Degree with 3 plus years of specific experience
• Bachelor's Degree

Benefits

• Medical
• Dental
• Vision coverage
• Paid Time Off
• Retirement Benefits
• Complimentary Health Screenings
• Discretionary incentive program, subject to program rules

Company Overview