Abound is redefining consumer lending in the UK using advanced AI and Open Banking data. They are seeking an IT Support Analyst to join their technology team, focusing on IT support foundations and modern workplace technologies.

Responsibilities

• Support and administer Microsoft Intune across Windows 11, iOS, and Android devices, including BYOD enrolment and compliance enforcement
• Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments
• Support Windows Autopilot provisioning and endpoint lifecycle processes
• Administer Microsoft Entra ID including user lifecycle management, group management, and RBAC
• Support the configuration and ongoing maintenance of Conditional Access policies and MFA controls
• Assist with Privileged Identity Management (PIM) role assignments and access reviews
• Troubleshoot Exchange Online mail flow, Microsoft Teams, and Teams Rooms issues
• Provide advanced troubleshooting across Windows 11, macOS, iOS, and Android devices in both corporate-managed and BYOD models
• Maintain accurate asset records, user records, and system documentation
• Contribute to ongoing improvements in device management and access controls

Skills

• Hands-on experience supporting Microsoft Intune in a production environment (Windows, macOS, iOS, Android)
• Good understanding of Microsoft Entra ID including user management, groups, RBAC, and Conditional Access
• Solid understanding of device compliance and MDM principles in a BYOD environment
• Strong Windows 11 troubleshooting skills and working knowledge of macOS
• Experience supporting iOS and Android device enrolment and policy enforcement
• Good understanding of networking fundamentals (IP addressing, DNS, VPN, firewall concepts)
• Experience implementing MFA and access control policies
• Ability to troubleshoot identity, device, and Microsoft 365-related issues independently
• Strong communication skills and a structured, methodical approach to support
• PowerShell scripting for automation or reporting
• Experience in a fintech or regulated environment
• Experience with UniFi networking stack
• Familiarity with macOS
• College/University qualification in IT, Computer Science, or related field (preferred but not essential)
• Relevant certifications desirable (e.g. CompTIA A+, Microsoft Certified Fundamentals, MD-100, AZ-900)

Benefits

• Offers Equity
• Hybrid with 3 days a week in the office
• 25 days’ holiday a year, plus 8 bank holidays
• 2 paid volunteering days per year
• One month paid sabbatical after 4 years
• Employee loan
• Free gym membership
• Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering

Company Overview