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IT Manager / Technical Delivery Manager

Remote · Sri Lanka Full-time

Job Description:

  • Lead an IT team in the development, delivery, and support of innovative technical solutions
  • Promote the engagement and professional development of employees within assigned responsibility areas
  • Manage an IT staff of 5 -10 employees
  • Oversee work performed by contractors
  • Manage development and implementation of technical solutions in support of IT division objectives
  • Manage a small number of complex IT projects
  • Promote industry best practices and support IT division standards
  • Ensure compliance with IT division technology and security standards, governance processes, and performance metrics
  • Monitor production, outputs, and services to ensure that SLAs, and other IT division quality metrics, are met
  • Maintain and control budget, schedule, and team resources
  • Manage vendors and service providers within team function
  • Ensure staff has the resources and skills needed to support all work initiatives
  • Meets regularly with direct reports to ensure high employee engagement
  • Gather work statuses and discuss progress and obstacles with the team
  • Provide advice, guidance, encouragement and constructive feedback
  • Promote culture of high-performance, continuous improvement and commitment to quality and accountability
  • Establish measurable individual and team objectives aligned with client IT division goals
  • Document and present performance assessments

Requirements:

  • Eight years of work experience directly related to their current position
  • three to five years of supervisory/Assistant Manager experience
  • Strong leadership capability, executing as appropriate in the areas of responsibility
  • Strong written and verbal communication skills
  • Strong interpersonal skills including mentoring, coaching, collaborating, and team building
  • Effective time management, problem solving and multi-tasking skills
  • Effective presentation skills
  • Strong knowledge of the technologies, methodologies and practices in the relevant IT technical discipline
  • Knowledge of the roles, skills and technical knowledge required to achieve goals within the relevant IT technical discipline

Benefits:

  • health insurance (medical, dental, vision)
  • 401(k) plan
  • paid sick leave

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