Job Description: Summary: The IT Desktop Support Analyst I position is responsible for the installation, configuration, repair and maintenance the workstations as assigned. They will be required to be able to perform duties including the installation of software, installation of hardware or hardware components and assisting the customer with various computing duties to include the support of mobile devices. The Desktop Support Tech I should be able to assist the customer with basic issues and tasks. This person will work with other analysts or team members to assist, as needed, with any troubleshooting or problem determination tasks. The team member should be able to identify possible cost saving measures and bring them to management’s attention as relevant. Works on assignments that are semi-routine where the ability to recognize deviation from accepted practice is required. Normally receives supervision on work and processes with detailed instructions for new assignments. On-call rotation is a requirement of the position. The Analyst I will perform other duties as assigned Requirements: High School diploma or equivalent is required, Associate's degree preferred. One to two years IT experience is required. Work Requirements: Shift: Day On Call: Yes Weekends: No Travel Required: Local Travel Shift Details: 8a-5p City/State: Johnson City, TN Location: Ballad Health Corporate