• DEPARTMENT: 18231 - IT Administration

• LOCATION: 1100 Immokalee Road, Naples, FL, 34110
• WORK TYPE: Full Time
• WORK SCHEDULE: 8 Hour Day

JOB SUMMARY Designs and maintains the organization's current application architecture and assesses potential impacts of future architecture on current applications. Identifies future system needs, researches, identifies, and plans for the technology that will eventually become necessary to implement at the application level. Develops application solution architectures which align organizational requirements with the functionality and constraints of the off-the-shelf software and related technology solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned.

• Optimizes application usage and workflow efficiency by integrating key systems.
• Assigned areas include but are not limited to Cadence enterprise scheduling, Prelude registration, and Welcome Patient Kiosks. Serves as a solution expert for upgrades and services for reported issues or for assigned projects.
• Maintains, updates, designs, and develops assigned applications by translating organizational needs.
• Collaborates with operations leaders and end users of the system to design, build, test, train, implement, evaluate, and provide maintenance to assigned applications.
• Educates and develops Application Analysts, Application Consultants, and other team members.
• Provides outstanding customer service to our customers and maintains positive relationships with other employees and contractors.
• Desire and willingness to work in a collaborative, innovative, flexible, and team-oriented environment, while displaying a problem-solving orientation to issues daily.
• Troubleshoots identified issues, solves end user problems, enhances, and optimizes applications.
• Participates in ongoing support and maintenance of existing systems and applications. Performs after-hours maintenance as required.
• Creates and maintains detailed technical documentation for assigned systems.
• Provides on-call coverage as deemed appropriate by management.
• Identifies and escalates production-critical issues to appropriate IT personnel.
• Uses ticketing system to log and monitor tickets.
• Participates in projects as deemed appropriate by management.
• Evaluates and corrects issues involving configuration of applications.
• Participates in Disaster Recovery planning, implementation, and testing.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Minimum of a bachelor's degree in Business, Technology, Healthcare, or related field, with at least 5 years of relevant IT or Healthcare experience in assigned areas required.

OR Currently enrolled in a bachelor's degree in Business, Technology, Healthcare, or related field, and expected to complete the degree within 1 year, with at least 5 years of relevant IT or Healthcare experience in assigned areas required. OR High School Diploma/GED with 11 years of relevant IT or Healthcare experience in assigned areas required.

• Epic and/or third-party vendor certification(s)/accreditation(s) for assigned scope of responsibilities must be successfully obtained within 30 days of completing required first-available classes. If you fail to obtain your certification(s)/accreditation(s) within the allowed time frame or do not maintain the appropriate certification(s)/accreditation(s) for your position, you will have 30 days to successfully secure another position within NCH; otherwise, your employment with NCH will be terminated.
• Candidates may work onsite in Naples, FL or considered for a virtual position. If a virtual position is offered, candidate may be required to travel onsite up to 25% of the time.
• Excellent verbal and written communication skills are required.
• Ability to solve complex problems in a timely manner.
• Accurate with good attention to detail.
• Ability to work under own initiative / self-motivated.
• Experience with information technology optimization.
• Dexterity to learn new systems and programs rapidly.
• Must keep current on industry trends.
• Must have the ability to work nights and weekends as needed to support the business.
• Must have the ability to travel between locations.
• Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook, Visio).
• Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows