The Hire Mark - Intake Coordinator & Authorization Specialist Position Overview We are seeking a highly organized and detail-oriented Intake Coordinator & Authorization Specialist to support our behavioral health services team. This role plays a critical part in ensuring smooth onboarding of new referrals, accurate provider assignments, and timely authorization submissions with Managed Care Organizations (MCOs). The ideal candidate is proactive, organized, and able to manage multiple responsibilities while maintaining accuracy and compliance.

Key Responsibilities

Intake & Referral Coordination

• Process new referrals and complete intake documentation
• Review referral information for accuracy and completeness
• Coordinate intake workflow to ensure timely service initiation

Provider Assignment

• Assign appropriate providers based on client needs and availability
• Coordinate staffing needs with recruiting and scheduling teams
• Ensure proper documentation of provider assignments

Authorization Management

• Submit new authorization requests to Managed Care Organizations (MCOs)
• Process reauthorization requests as services continue
• Track authorization status and follow up as needed to prevent service disruptions

Eligibility Monitoring

• Monitor member eligibility and MCO transfers
• Ensure authorizations remain current and accurate
• Update internal systems to reflect eligibility changes

Qualifications

• Prior experience in healthcare intake, authorizations, or care coordination preferred
• Experience working with Managed Care Organizations (MCOs) is a plus
• Strong organizational and multitasking skills
• High attention to detail and accuracy
• Strong communication and coordination skills
• Ability to work independently while collaborating with internal teams
• Familiarity with healthcare systems or EMR platforms preferred

Key Traits for Success

• Organized and detail-oriented
• Able to manage multiple tasks and deadlines
• Strong follow-up and problem-solving skills
• Comfortable working in a fast-paced healthcare environment

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