About the position The Inside Sales Rep – Tech Products (Seasonal, Remote) at Concentrix is a work-from-home position focused on assisting customers with their purchasing journey via inbound/outbound calls and the internet. This role requires a sales aspect, with an expectation to achieve a 30% conversion rate by engaging in authentic conversations to identify customer needs and facilitate order placement. Concentrix is a global organization that fosters a people-first, inclusive culture, recognized as a "World’s Best Workplaces" and "Best Companies for Career Growth." The company prides itself on an organically diverse team from over 70 countries, where members contribute to and support each other's success. Concentrix helps well-known brands deliver exceptional customer experiences and tech-powered innovation. The position offers significant career growth and personal development opportunities, including training, technologies, and ongoing support, with approximately 80% of managers and leaders promoted from within. The company provides a range of free Learning and Leadership Development programs to support career advancement.

Responsibilities

• Provide inbound customer support using a call flow guide
• Help customers complete purchases and provide post order support
• Ask probing questions
• Persuade customers to purchase additional products and/or services
• Use product knowledge, build client relationships, and find new ways to retain customers
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Requirements

• 6+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
• 1+ year of customer service experience
• Strong focus on building customer relationships
• A basic understanding of upselling, persuasion, building relationships, converting sales, and communication skills
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

Nice-to-haves

• Familiarity with iOS and/or MacOS, or comparable technology is preferred
• 3+ years customer service experience preferred

Benefits

• The base salary for this position is \$17.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more