Job Summary: The Inbound Call Representative supports the Accounts Receivable (AR) team by serving as a primary point of contact for customers with billing-related inquiries. This role is responsible for responding to inbound calls, assisting customers with billing and order hold questions, providing account documentation upon request, processing payments, and ensuring accurate account notation. The Inbound Call Representative works closely with the Cash and Collections teams to support timely issue resolution while delivering a high level of customer service. Responsibilities:

• Answer 50-60 inbound customer calls daily related to billing inquiries, invoices, account statements, and order hold questions
• Provide clear and accurate explanations regarding customer account balances, invoice details, and payment status
• Send invoices and account statements to customers upon request in a timely and professional manner
• Process customer payments over the phone in accordance with company policies and compliance standards
• Accurately document all customer interactions, payment activity, and account updates in the appropriate systems
• Work cross-functionally with Cash Application, Collections, Credit, and other internal teams to resolve customer issues
• Assist in identifying and escalating billing discrepancies or account concerns as appropriate
• Maintain professionalism and a customer-focused approach in all interactions
• Adhere to call handling, documentation, and service level expectations

Qualifications:

• HS diploma or GED required
• Must be able to work Monday - Friday from 10am - 7pm EST
• Experience in call center, customer service, billing, accounts receivable, or collections, highly preferred
• Experience processing payments over the phone preferred
• Prior experience in a healthcare, pharmacy, specialty distribution, or B2B environment is a plus
• Strong verbal and written communication skills
• Customer-focused mindset with a commitment to delivering high-quality service
• Ability to clearly explain billing and account information to customers
• Strong attention to detail and accurate documentation skills
• Ability to manage multiple tasks in a fast-paced, inbound call environment
• Comfortable working cross-functionally with internal teams
• Basic proficiency with computer systems and Microsoft office suite

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17.75 - 26 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.