Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! careerzynith is seeking a highly motivated and empathetic Remote Customer Service Associate to join our Benefits Administration Services team. As a key member of our team, you will be the initial point of contact for inquiries from potential and existing members regarding their pensions and other financial benefits.

About careerzynith

careerzynith is a leading provider of innovative solutions in the benefits administration space. We are committed to delivering exceptional customer experiences, and our team is dedicated to making a real impact in the lives of our valued customers. Our company culture values diversity, empathy, and a growth mindset, and we are excited to welcome like-minded individuals to our team.

The Role

As a Remote Customer Service Associate, you will be responsible for providing one-to-one inbound telephone contact with applicants, beneficiaries, and enrollees in customer service roles. You will also periodically provide support through outbound calls. Your primary responsibilities will include:

• Accurately documenting enrollment requests, status changes, complaints, and grievances
• Entering application and enrollment information into a web-based computer system for customers as needed
• Maintaining technical and program policy proficiency within the client rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Benefits of this Role

* Competitive salary of $16.00 per hour (bi-weekly pay) after training

• Paid training program with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Full benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Requirements

To be successful in this role, you should meet the following requirements:

• High School Diploma/GED
• Must be 18 years of age
• Ability to successfully pass a criminal background check
• Previous customer service and/or call center experience
• Proficiency with MS Office and keyboarding
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• Experience working with healthcare and employer benefits is highly preferred
• Ability to successfully complete paid training
• Flexibility to work an 8-hour shift between 8am-10pm EST, Monday-Friday

States Not Applicable for this Position

* AK, CA, HI, MA, IL, MT, NY

• Metro Areas: MN- Minneapolis, IL, NY - NYC
• OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met

Pay Transparency Laws

In some locations, pay transparency laws require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.

Why Join careerzynith?

At careerzynith, we value our employees and offer a range of benefits to support their well-being and career growth. Our company culture is built on empathy, diversity, and a growth mindset, and we are committed to making a real impact in the lives of our valued customers. If you are a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply today!

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply for this job