Premium Retail Services, part of Acosta Group, is seeking a detail-oriented and proactive Onboarding Specialist to guide new smartphone sales representatives through the onboarding and training process. This role is essential for ensuring that new hires are set up for success by supporting them through key onboarding milestones, including compliance documentation and initial training modules.

Responsibilities

• Guide new hires through the 5-step onboarding process from start to finish
• Assist employees in completing two required online training assignments
• Set up and provide support for new hire email accounts and system logins
• Ensure new hires have access to and understand how to use payroll systems
• Maintain clear, professional communication with new hires and managers via email and virtual meetings
• Track progress in onboarding spreadsheets and reports, ensuring accuracy and timeliness
• Follow established processes and meet reasonable deadlines for each step of onboarding
• Adapt to possible time zone assignments, which may influence working hours

Skills

• High school diploma or equivalent required, additional education a plus
• Strong organizational skills with the ability to manage multiple onboarding tasks at once
• Proficiency in using spreadsheets (Excel or Google Sheets)
• Professional written and verbal communication skills
• Ability to work independently and follow structured processes
• Tech-savvy and comfortable with remote work tools
• Prior experience in onboarding, HR support, training, or administrative roles preferred

Benefits

• This is a hybrid position, and all necessary equipment will be provided by the company.
• Opportunity to play a key role in helping new employees succeed.
• Supportive team environment with room for growth.
• Paid training provided.

Company Overview