About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. We are looking for a Human Resources Business Partner to join Foundever’s global HR team, supporting senior leadership across the People corporate function Job Summary Reporting to the SVP, Talent & Culture, this role will operate as a strategic partner to regional and global executives, while also playing a hands-on role in delivering core HR initiatives. You will work within a COE-led HR operating model, leveraging specialist teams (Talent Acquisition, Learning & Development, Total Rewards, Employee Relations, etc.) and shared services to drive impact. This is a high-impact individual contributor role focused on organizational transformation, leadership capability, and strategic workforce planning in a fast-evolving, tech-enabled, global environment. This is a global role requiring effective collaboration across multiple time zones, with flexibility to support stakeholders in different regions. Primary Job Responsibilities Strategic Business Partnering & Transformation, where you will be expected to partner closely with HR senior leaders to execute functional strategy and act as a trusted advisor on people topics, balancing financial constraints with employee impact. Organizational Design & Workforce Planning, implementing organizational design initiatives, and helping to execute structural changes end-to-end. Talent Acquisition & Onboarding, partnering with Talent Acquisition COE to ensure high-quality hiring outcomes for senior and critical roles as well as lead on onboarding Learning & Development, executing talent management processes, including performance management, talent reviews, and succession planning and supporting leaders to enhance leadership effectiveness and team performance. Culture & Talent Engagement, driving participation across all listening / voice-of-the-employee tools (pulse, annual survey, etc.). Total Rewards & Employee Relations, supporting execution of compensation and performance cycles, ensuring fair, data-driven, and consistent outcomes. Leverage Data from HR data, dashboards, and people insights to inform decision-making and influence leaders. Operating Model, collaborating with Centers of Excellence (COEs), Regional / Local HR Teams, and Shared Service Centers (SSC). Candidate Profile 10 years of progressive HR experience, with at least 5 years in a strategic HRBP or HR generalist role supporting senior-level stakeholders, in a global, matrixed organization. Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field (required). Master's degree or MBA with an HR/OD focus (preferred). Strong track record supporting corporate commercial functions. Demonstrated experience in organizational design, transformation, and workforce planning. Experience operating within a COE / shared services HR model. Exposure to fast-paced, high-growth, or transformation environments (BPO, tech, or services sectors preferred). Skills and Capabilities Excellent communication skills in English, with the ability to influence and partner with senior stakeholders globally. Proven ability to work and adapt effectively across multiple time zones and cultures in a global organization. The ability to translate strategy into execution Credible and confident senior stakeholder management and influencing skills. Strong command of performance, talent review, succession, and leadership development processes. Strong analytical and data-driven decision-making capability. Ability to balance hands-on delivery with strategic partnering. High levels of commercial acumen and business insight. Resilient, adaptable, and comfortable operating in ambiguity and change. #LI-DW1-Remote