Role Description

• Answer and manage incoming calls from families, caregivers, and staff during weekend hours
• Triage calls and route urgent clinical matters to the appropriate clinical team members
• Coordinate and adjust patient schedules as needed to ensure continuity of care
• Communicate clearly and professionally with families regarding staffing updates and changes
• Maintain accurate documentation of calls, schedule updates, and actions taken
• Collaborate with clinical and operations teams to resolve issues quickly and effectively
• Handle high call volumes while maintaining a calm and customer-focused approach

Qualifications

• Strong verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced, high-volume call environment
• Excellent problem-solving and organizational skills
• Customer service or call center experience preferred
• Experience in healthcare, home health, or scheduling is a plus
• Comfortable working independently with minimal supervision
• Basic computer proficiency and ability to learn scheduling systems
• 8a-8p AZ Time Sat&Sun

Requirements

• Professional and empathetic communication
• Attention to detail
• Time management and adaptability
• Reliability and accountability

EEO Statement MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.