Role Description We are seeking a dedicated Telephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes:

• Assessing symptoms
• Prioritizing calls
• Managing urgent care needs
• Determining when an in-person visit is necessary

Qualifications

• Graduate of an accredited nursing program
• Current Registered Nurse (RN) license in a NLC Compact State
• Three (3) years of clinical nursing experience
• At least two (2) years of experience in hospice, oncology, long-term care, or home health
• Bachelor’s degree in nursing (BSN) preferred
• Prior experience in telephone triage strongly preferred
• Proficiency in EMR systems and Microsoft Office Suite
• Current CPR certification, valid driver’s license, and automobile insurance

Requirements

• Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload)
• Dedicated, quiet workspace
• Comfortable wearing a headset up to 12 hours
• Ability to navigate multiple computer screens (dual monitors + laptop)
• Ability to report to nearest Gentiva branch if needed due to equipment issues

Skills and Traits for Success

• Deep knowledge of hospice care and end-of-life needs
• Strong patient assessment and communication skills
• Ability to remain calm, clear, and compassionate in emotional or urgent situations
• Adaptable, dependable, and solutions-focused
• Strong documentation and time management capabilities
• Sensitivity to diverse backgrounds and experiences

Benefits

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund
• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

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