Role Description As a Clinical Support Liaison at IVX Health, you’ll serve as the main connection between referring provider offices and our internal teams. Your work helps ensure patients move smoothly from referral to treatment by coordinating clinical documentation and supporting authorization workflows. This role is ideal for someone who is highly organized, comfortable with medical terminology, and enjoys working across teams to improve the patient and provider experience. What You’ll Do

• Support Referring Providers
• Build strong relationships with physicians, nurses, case managers, and office staff.
• Serve as the primary point of contact for provider questions and escalations.
• Use EMR systems (such as Epic or Athena) to exchange clinical information efficiently.
• Ensure Continuity of Care
• Coordinate the timely transfer of medical records and required documentation.
• Collect and track clinical documentation needed to support patient authorizations.
• Manage a portfolio of patients throughout the referral and care process.
• Partner with internal teams to reduce delays in scheduling and treatment.
• Collaborate Across Teams
• Work closely with Business Development Managers to support provider satisfaction.
• Collaborate with Prior Authorization, Pre-Registration, Field Operations, and other teams.
• Share insights that help improve workflows and patient experience.

Qualifications

• High school diploma or GED (associate or bachelor’s degree strongly preferred).
• 3+ years of experience in a healthcare setting (care coordination, referrals, infusion, or prior authorization preferred).
• Strong understanding of medical terminology and clinical documentation.
• Experience using EMR systems such as Epic, Athena, or similar platforms.

Requirements

• Clear, professional communication skills.
• Strong attention to detail and organization.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working independently while collaborating with a remote team.

Benefits

• Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
• Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
• Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
• Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
• 401(k) Retirement Plan – Secure your future with a competitive company match.
• Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
• Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
• Life and AD&D Insurance – Financial protection for you and your loved ones.
• Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
• Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
• Continuing Education – Access to a CEU library for ongoing professional development.
• Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
• Employee Referral Bonus – Earn rewards for helping us find top talent.