Role Description We are looking for a highly organized, empathetic, and resourceful Care Concierge to serve as one of the primary points of contact for patients and families throughout the diagnostic journey. This role combines customer support, scheduling coordination, patient communication, administrative follow-through, and operational problem-solving. You will help families:

• Schedule evaluations
• Complete required paperwork
• Navigate insurance and intake requirements
• Understand next steps
• Stay informed throughout the process

Many of the families you speak with may already feel overwhelmed, confused, or frustrated before reaching us. Your ability to communicate clearly, stay organized, and calmly guide conversations forward will play a major role in the overall patient experience. This is not a passive call center role. We are looking for someone who can think critically, follow structured workflows carefully, manage multiple moving parts at once, and operate independently in a remote environment.

Qualifications

• Strong written and spoken English communication skills
• Excellent organizational skills and attention to detail
• Ability to remain calm and professional in high-volume or emotionally sensitive situations
• Comfortable managing multiple conversations and tasks simultaneously
• Reliable remote work setup with high-speed internet
• Backup power and backup internet solution available during outages
• Ability to work primarily during US business hours
• Comfortable working independently within a structured remote workflow

Requirements

• Previous healthcare support, patient coordination, or customer service experience
• Experience working remotely in fast-paced environments
• Familiarity with tools such as Slack, Google Workspace, Zendesk, Intercom, or EHR systems
• Basic understanding of healthcare or insurance terminology

Benefits

• Fully remote work environment
• Competitive monthly compensation
• A supportive and collaborative startup team
• Opportunity to help shape and improve patient experience operations
• Meaningful work supporting families through important healthcare decisions
• High-autonomy environment focused on results, communication, and accountability
• Zero Micromanagement

Application Process All applicants will complete:

• A short application questionnaire
• A brief video interview with the recruitment team
• A final interview with the hiring manager
• If all goes well, an offer of employment

We review applications carefully and prioritize candidates who demonstrate strong communication, professionalism, operational thinking, and attention to detail. We look forward to hearing from you.